"Everything went great, I gave him $1,000 tip." - Diane in San Clemente #SPFB (Our customers are funny!)
Terms of Service IMPORTANT -- READ CAREFULLY Rev 1.7, December 19th 2012 Important Current Terms and Conditions of Service.
Important Current Terms and Conditions of Service. These Terms of Service ("Agreement") are a legal agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and ALP Newport DBA Squeegee Pro (“Squeegee Pro”). Your use of the Services constitutes your agreement to the terms and you acknowledge, and assent that all Squeegee Pro products and services (“Services”) are exclusively offered, purchased, and provided subject to these terms and conditions of service. You further acknowledge that Squeegee Pro does not, and would not offer, sell, or agree to provide any service(s) without your assent to these terms. Services include new services, changes to service, services added or rendered at time of scheduled service, follow-up visits, rain touch-up service, touch-up services, and other services offered or provided by Squeegee Pro.
Service Limitations: Full service window cleaning does not include the removal of paint, hard water stains, adhesives, stickers, or glues (glass scraping). Removal or reduction of these substances is offered for an additional fee. A “track wipe down” is included with full service cleaning; track wipe down includes wiping down the interior lower sill and interior lower track of the window with a cloth. Some styles of tracks (small grooved), or excessively dirty tracks may require detailing to be fully cleaned; there is an additional charge for track detailing if requested. Squeegee Pro makes no guarantees regarding the ability to remove or reduce any stain, blemish, or soiling of any surface. All services are rendered without warranties, express, implied, statutory or otherwise. You may be asked to move some furniture or other property at the work site; if you are physically unable, you should retain the services of a qualified person to do this for you. Customer will not be charged, or will be refunded, for any item(s) not cleaned due to safety concerns. Adverse reactions from pressure cleaning are uncommon, but can occur. The surfaces being pressure cleaned, or surfaces or objects (including foliage) near the pressure cleaning may possibly be adversely affected by pressure cleaning, meaning that it is possible they could be damaged or marred. We make every effort to avoid any possible adverse reaction but customer accepts that Squeegee Pro is not responsible for such unforeseen adverse reactions. Squeegee Pro’s liability for any property damage due to any cleaning activity is limited by this agreement. (See Limitation and Release of Liability).
Free Rain Touch-up: If it rains, and the exteriors of your windows are blemished by the rain, Squeegee Pro will touch-up the exterior of the windows which have been affected by the rain at no charge to you, provided that you call within seven (7) days of the original service date. If for any reason the de-ionizer fails and a window dries with spots, Squeegee Pro will touch-up the exterior of the windows which have been affected by the deionizer failure at no cost to you, provided that you call within seven (7) days of service. Removal of preexisting water stains, or spotting is not included. You are entitled to a maximum of one (1) free rain or deionizer touch-up per service. You may be asked to remove your screen(s) prior to the touch-up.
Environmental Safety: Squeegee Pro uses de-ionized water which is highly purified water. It is a safe and effective cleaning agent. Additionally, the window soap that Squeegee Pro uses is specifically formulated to be environmentally safe, and contains no dye, perfume, ammonia, bleach, or acids, is Ph Neutral, and has a zero (0) NPFA and HMIS hazard rating. The MSDS for all chemicals used by Squeegee Pro is available to you in electronic form upon request. Shoe Covers are worn by all technicians to protect your floors.
Use of Water and Electricity: You agree that Squeegee Pro may use the water and electricity at the work site to perform the cleaning services.
Modification of Agreement: This document (http://www.squeegeepro.com/terms.html) sets forth the terms and conditions of service between Squeegee Pro and you, and supersedes all other prior or contemporaneous oral or written agreements. No Squeegee Pro service technician has the authority to waive, or modify, o these terms or conditions. Sometimes we require you to agree to additional terms. These additional terms will be in writing and separately. Upon execution, these additional terms will be incorporated into this Agreement, if there is a conflict these Terms of Service will apply. If any clause of this agreement is found unenforceable, the remainder of the agreement will not be modified.
Your responsibility to protect 3rd parties: Certain cleaning activities pose a danger of injury to you or others. These dangers include, but are not limited to, slipping on wet surfaces, falling ladders, falling water fed poles, and electrocution. YOU AGREE TO ACTIVELY PREVENT ANY 3rd PARTY FROM WALKING IN OR NEAR THE CLEANING WORK SITE OR WET SURFACES. YOU ARE RESPONSIBLE TO INSURE THAT NO 3rd PARTY IS IN OR NEAR THE CLEANING WORK SITE AND THAT NO 3rd PARTY WALK ON OR STAND ON WET SURFACES, DO NOT STAND NEAR LADDERS, WATER FED POLES, OR TECHNICIANS WHILE THEY ARE WORKING.
Return Check Fee / Late Fee / Attorney’s Fees / Liens: All returned checks are subject to a $25 fee. There is a late payment fee of $35, and there will be a 1-1/2% per month late charge (18% per annum) on all overdue balances. In the event of any suit (whether contract, tort, or both), each party shall pay its own attorney fees and costs. Squeegee Pro reserves the right to record a Mechanics lien for all unpaid balances.
LIMITATION AND RELEASE OF LIABILITY: Squeegee Pro is not liable for glass or tinting film scratches. Except for in cases of intentional damage Squeegee Pro’s total liability for other property damage is limited to a refund of the amount paid for the cleaning service rendered. Squeegee Pro at its sole discretion, and without admitting liability, may offer to replace or repair the property in lieu of a refund. Squeegee Pro will choose the method, manner, and person or persons to perform or supply such repair or replacement. Squeegee Pro is not liable for customer's loss of profits, business goodwill, or other consequential damage, due to its failure to perform in any respect or due to damage arising from the services rendered. Property damage includes but is not limited to damage to windows, screens, personal property, roof tiles, foliage, or surfaces being pressure cleaned. YOU ACCEPT THESE RESTRICTIONS ON YOUR RIGHT TO RECOVER DAMAGES. YOU REALIZE AND ACKNOWLEDGE THAT THE PRICE OF THE SERVICES WOULD BE SUBSTANTIALLY HIGHER IF SQUEEGEE PRO’S LIABILITY WAS NOT LIMITED BY THIS AGREEMENT.
Notice / Statute of Limitations: Despite any statute to the contrary, any claim arising from or relating to this Agreement (whether contract, tort, or both) must be brought within 90 days after it arises.